Frequently Asked Questions

Can’t find your answer here? Contact us at support@cademys.com or on WhatsApp at +92 319 8114762.

Account

How do I create an account?

Click Sign up at the top of the page. Enter your name, email address and a password, then click Sign up. We will send a verification code to your email.

I didn’t get the verification code. What should I do?

Check your spam or junk folder first. If it’s not there, wait a few minutes and try again. Still nothing? Contact our support and we’ll help you.

I forgot my password. How do I reset it?

Click Login, then Forgot password. Enter your registered email and we’ll send you a link to set a new password.

Can I share my account with a friend?

No. One account is for one person only. Shared accounts may be suspended or closed without a refund.

How do I delete my account?

You can delete your account yourself from the Cademys app. This permanently deletes your name, email and account data, and removes access to all your courses.

Courses

Can I see what’s inside a course before I buy?

Yes. Every course page has an Overview and a Curriculum section showing what you’ll learn and all the lessons. We also have free beginner courses you can start right away.

Are the courses in Urdu or English?

Both. Each course page shows its language. Many of our courses are available in both Urdu and English versions.

How long do I have access to a course?

You get lifetime access to the courses you buy, as long as your account is active. You can learn at your own pace and come back to the lessons any time.

Can I watch courses on my phone?

Yes. You can learn on cademys.com from any browser, or download the Cademys Android app from Google Play.

Can I download course files?

Yes. Resources such as Excel sheets, CAD drawings, templates and PDFs can be downloaded for your personal use. Please note that once you download any resource, the course is no longer eligible for a refund.

Do I need to buy the software, like AutoCAD or Primavera?

You need a copy of the software to practise along with the course. Cademys does not provide software licences. Many software companies offer free trials or student versions.

Do I need any experience to join?

No. Most of our courses start from the basics and take you step by step to an advanced level. Each course page shows its level.

Payments

How do I buy a course?

Open the course you want, click Add to cart, then go to your cart and click Checkout. Log in or sign up, choose your payment method and complete the payment.

What payment methods do you accept?

• Pakistan: EasyPaisa, JazzCash or bank transfer.
• Credit or debit card (all countries): through our secure checkout by Lemon Squeezy, powered by Stripe.

When will I get access after paying?

• Card payments: right away, as soon as the payment is complete.
• EasyPaisa, JazzCash or bank transfer: send your payment receipt and registered email on WhatsApp. We’ll check it and activate your course during working hours.

Is my card information safe?

Yes. Card payments are handled by Lemon Squeezy, powered by Stripe. Your card details go straight to them. Cademys never sees or stores your card number.

Do you offer bundles or discounts?

Yes. Our course bundles give you several courses at a lower price than buying them one by one. Check the Course bundles page for current offers.

Refunds

Can I get a refund?

Yes, within 3 days of purchase, if you have watched less than 15% of the course and have not downloaded any course resources. Read the full Refund Policy for details.

How do I request a refund?

Email support@cademys.com or message us on WhatsApp within 3 days of purchase. Include your name, registered email, course name and transaction ID.

How long does a refund take?

We reply within 2 working days. Approved refunds are sent back to the same payment method within 7 to 10 working days.

Certificates

Will I get a certificate?

Yes. You get a certificate of completion when you finish a course, including our free courses. You can add it to your CV and LinkedIn profile.

Is the certificate accredited?

The certificate shows you completed the course on Cademys. It is not a university degree or a government-approved qualification.

Support

I’m having a problem with a video or the website. What should I do?

First, try refreshing the page, clearing your browser cache, or switching to another browser. If the problem continues, contact us by email or WhatsApp with a screenshot, and we’ll fix it as soon as possible.

Can I ask the instructor questions?

Yes. You can ask questions about the course, and the instructor will reply.

How can I teach on Cademys?

We’re growing Cademys into a marketplace for practical skills in many fields. If you’re an experienced professional, go to our Contact Us page and choose Become an instructor.