Cademys Refund Policy

Last updated: 8 November 2026

At Cademys, we want you to be happy with your course. If a course is not right for you, you can request a refund within 3 days of purchase, as long as the conditions below are met.

1. Refund eligibility

You are eligible for a full (100%) refund only if all of these conditions are met:

1. Time: you request the refund within 3 days (72 hours) of your purchase.
2. Watch time: you have watched less than 15% of the total course video content.
3. No downloads: you have not downloaded any course resources, such as videos, PDFs, Excel sheets, CAD drawings, templates or other files.
4. No certificate: no certificate of completion has been issued for the course.

If any one of these conditions is not met, the purchase is final and no refund will be given.

2. Why we have these conditions

Our courses are digital products. Once course files are downloaded or a large part of the course is watched, the content cannot be “returned”. These conditions keep the policy fair for students and protect our instructors’ work.

3. Course bundles

For course bundles, the conditions above apply to the whole bundle. Watch time is counted across all courses in the bundle, and a download from any course in the bundle makes the bundle non-refundable. We do not give partial refunds for one course inside a bundle.

4. Non-refundable cases

Refunds are not available for:

• requests made after 3 days from the date of purchase;
• courses where 15% or more of the content has been watched;
• courses where any resource has been downloaded;
• courses for which a certificate has been issued;
• free courses;
• accounts suspended for breaking our Terms and Conditions, such as sharing login details or copying course content; and
• courses bought on other platforms (such as Udemy). These follow that platform’s own refund policy.

5. How to request a refund

To request a refund, contact us within 3 days of purchase:

• Email: support@cademys.com
• WhatsApp: +92 319 8114762

Please include:

• your full name and registered email address;
• the course or bundle name;
• your order or transaction ID and payment method; and
• the reason for your refund request (this helps us improve).

6. Review and processing

• We will review your request and reply within 2 working days.
• We check your watch time and download history from our system. Our records are final for deciding eligibility.
• Approved refunds are sent back using the same payment method you used, within 7 to 10 working days:
  • Card payments: refunded through Lemon Squeezy (powered by Stripe) to the same card. Your bank may take a few extra days to show the amount.
  • EasyPaisa, JazzCash or bank transfer: refunded to the same account the payment came from.
• Once a refund is approved, your access to the course is removed.

7. Misuse of the refund policy

We may refuse refunds to users who request refunds again and again, or who appear to misuse this policy to get free access to courses.

8. Changes to this policy

We may update this Refund Policy from time to time. The version shown on our website at the time of your purchase applies to that purchase.

9. Contact us

For any questions about refunds, contact us:

• Email: support@cademys.com
• WhatsApp / Phone: +92 319 8114762