Cademys Privacy Policy

Last updated: 8 November 2026

This Privacy Policy explains how Cademys (“Cademys”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you use our website cademys.com, our Android app, and our online courses (together, the “Services”). By creating an account or using our Services, you agree to this policy.

1. Information we collect

Information you give us

• Account details: your name, email address and password (stored in encrypted form). We do not ask for your phone or WhatsApp number.
• Card payments: card payments are handled by Lemon Squeezy, powered by Stripe. Your card details go straight to them and are kept secure. We have no access to your card number or card details. We only receive the order confirmation, such as the course bought, amount and transaction ID.
• EasyPaisa, JazzCash and bank transfers: we only keep the payment receipt you send us. Nothing else.
• Messages: anything you send us when you contact our support.

Information we collect automatically

• Learning activity: courses you enroll in, lessons watched, watch time, progress, quiz results, certificates issued, and files you download.
• Device and usage data: IP address, browser type, device model, operating system, app version, pages visited and time spent on them.
• Cookies and similar tools: small files that keep you logged in, remember your language (English or Urdu), keep items in your cart, and help us understand how the site is used. See section 6.

2. How we use your information

We use your information to:

• create and manage your account and give you access to the courses you buy;
• process payments, confirm orders and handle refund requests;
• track your progress and issue certificates;
• answer your questions and provide support;
• send you important messages about your account, purchases and courses;
• send you news, offers and new course updates (you can unsubscribe at any time);
• improve our courses, website and app;
• prevent fraud, account sharing, piracy and misuse of our content; and
• meet our legal and tax obligations.

3. How we share your information

We do not sell or rent your personal information to anyone. We only share it with trusted service providers who help us run Cademys, and only as much as they need:

• Payment providers: Lemon Squeezy (powered by Stripe) processes card payments. EasyPaisa, JazzCash and bank transfers go directly to our account.
• Hosting, video and email providers that store our website data, stream course videos and send our emails.
• Analytics and advertising tools (for example Google Analytics and Meta/Facebook) that help us measure traffic and show our ads to the right people. These tools may use cookies.
• Instructors, who may see your name and your questions or reviews on their course, but not your payment details.
• Authorities, if the law requires it or to protect our rights, our users or the public.

4. How long we keep your information

We keep your account information while your account is active, so you can keep using your purchased courses. When you delete your account, your name, email and all other account information are deleted from our database immediately. Card payment records kept by Lemon Squeezy follow their own privacy policy.

5. How we protect your information

We use secure HTTPS connections, encrypted passwords and access controls to protect your data. Only authorised people can access it. No online service is 100% secure, so please use a strong password and do not share your login with anyone.

6. Cookies

We use cookies that are needed for the site to work (login, cart, language) and optional cookies for analytics and advertising. You can block or delete cookies in your browser settings, but some parts of the site may not work properly without them. For more detail, see our Cookie Policy.

7. Your rights

You can:

• see and update your account information from your profile;
• ask for a copy of the personal information we hold about you;
• ask us to correct or delete your information;
• unsubscribe from marketing emails using the link in any email; and
• delete your account yourself at any time from the Cademys app.

For any other request, email us at support@cademys.com from your registered email. We will reply within 30 days. Please note that deleting your account is permanent and removes access to all your purchased courses.

8. Android app

Our Android app collects the same types of information described above. It may also use device permissions such as storage (for course files) and notifications (for course updates). You can turn these off in your phone settings. You can delete your account at any time from inside the app. This immediately deletes your name, email and account data from our database.

9. Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top. For important changes, we will notify you by email or on the website.

10. Contact us

If you have any questions about this Privacy Policy or your data, contact us:

• Email: support@cademys.com
• WhatsApp / Phone: +92 319 8114762
• Website: cademys.com/home/contact_us